Frequently Asked Questions
We can often accommodate studio sessions within the same week. Use the contact page to check current availability. For on-location or commercial productions, we recommend securing your date 2–4 weeks ahead.
Standard delivery is 2–5 business days depending on the package. Rush 24h delivery is available as an add-on. Same-day selects can be provided for press or social when requested in advance.
We focus on edited deliverables. RAW files can be provided for an additional fee upon request, along with a Limited RAW License outlining permitted use and distribution.
Yes, we cover major cities nationwide. Travel fees may apply outside the GTA and are quoted transparently (transportation, accommodation, per diem if needed).
Personal sessions include a perpetual personal-use license (sharing online, printing for personal use). Commercial projects include a tailored license specifying media, territories, and term.
Absolutely. We offer commercial licenses for web, social, print, OOH, and paid ads. Pricing depends on duration, geography, and media mix. We’ll scope the license to your campaign.
We charge applicable GST/HST or QST/PST based on the client’s billing province and the nature of the service. For a concise breakdown, open the Taxes overview above.
Yes. All quotes and invoices are issued in Canadian dollars (CAD). For US or international clients, payment in CAD is preferred; bank card processors handle conversion if needed.
We accept major credit cards, Interac e-Transfer, and bank transfers. Corporate accounts can request ACH/wire instructions on the invoice.
You may reschedule once at least 72 hours prior to the session (subject to availability). Cancellations may forfeit the retainer to cover pre-production and hold.
Yes. A non-refundable retainer (typically 25–50%) secures your date. The balance is due on the shoot day or upon delivery, depending on the project type.
Delivery is via a secure online gallery or a review link with downloadable finals. Commercial projects can include project folders with layered files and versioning upon request.
We appreciate credit where appropriate: “Photography by Lumina Studio”. For editorial placements that require credits, please include our studio name.